Refund Policy

Effective Date: October 30, 2025

At Timberline Barn Co., we take pride in delivering high-quality craftsmanship and customer satisfaction. We stand behind every structure we build. If for any reason you are not satisfied with your order, please review our refund policy below.

1. Order Cancellations

• Orders canceled within 3 business days of the initial deposit will receive a full refund of all payments made.

• After 3 business days, materials and scheduling costs may have been incurred; therefore, a cancellation fee of 15% of the total contract price may apply.

2. Refund Eligibility

You are eligible for a full or partial refund if:

• Work has not yet begun on your project.

• Custom materials have not been ordered or fabricated.

• There is a proven defect in materials or workmanship covered under our warranty.

Refunds are not available for:

• Completed work or installed structures.

• Damage caused by weather, misuse, neglect, or unauthorized modification.

• Customer changes made after project approval.

3. Deposits

All deposits are fully refundable if the order is canceled within 3 business days of payment. After that period, deposits may be partially refundable based on project progress and material costs.

4. Refund Process

• Approved refunds will be issued within 10 business days of approval.

• Refunds will be made to the original payment method unless otherwise agreed in writing.

• A written confirmation of the refund amount and reason will be provided.